Category: How To Guides

  • Want To Avoid A Catastrophe When Hiring A New CEO? Try Using This Simple Checklist

    Want To Avoid A Catastrophe When Hiring A New CEO? Try Using This Simple Checklist

    This post was originally published on the Forbes online Leadership Blog on 11/29/17.

    What are the fundamental cognitive capacities and character traits that a person absolutely must have to fulfill a leadership role when lives and fortunes are at stake?   I became interested in developing a simple tool that defined these fundamentals.   My search was initially prompted by curiosity about the language of the U.S. Constitution’s 25th Amendment, much in the news lately, which states, in Article 4,  that the Vice President and a majority of the Cabinet can remove a President from duty if he is “unable to discharge the powers and duties of his office.”

    I started to wonder how the Vice President and cabinet members would actually critically assess “ability to discharge the powers and  the duties of the office.”  What standard could they use?  A little searching led me to conclude that there really wasn’t such a standard readily available.  But as a psychiatrist, I knew about “ego functions” and “executive functions”, two sets of ideas that together describe in detail the specific mental and emotional components that go into the creation of  a high functioning, reliable adult.

    A little more searching led me to a remarkable document, the Army Field Manual on Leader Development (AFM). In over 130 pages, the AFM lays out the U.S. Army’s expectations regarding core capacities for leadership.  In fact, the AFM is based on the same well-founded psychological knowledge about adult development and functioning that I was familiar with.

    I distilled the AFM’s core leadership competencies, integrated it with my psychiatric knowledge and experience and created a five-point checklist for determining ability to serve in a position of high responsibility.

    But it occurred to me that the President of the United States is far from the only person to whom we entrust our lives or fortunes—the checklist would be useful in a Board’s search for a new CEO, a university’s search for its next President, or even your search for the next nanny you are going to trust with your children’s lives. VC firms considering an investment would be wise to  ensure a company’s CEO possesses these essential capacities.

    In assessing a potential leader, you can’t expect perfection.  But you should expect a leader to be acutely aware of any personal shortcomings and have a positive, ongoing plan to improve and compensate for weaknesses.

    Possession of these core competencies does not guarantee leadership success. It’s the reverse. Serious deficiencies in one or more of these capacities can predict significant problems or failures.

    Five Core Cognitive Capacities And Character Traits A Leader Must Have

    Here is a brief introduction to the five core cognitive capacities and character traits a leader at a very high level of responsibility needs:

    Trust—This includes both the ability to inspire trust and the ability to trust others. The leader lacking in trust can’t form functional teams, is drained of energy by habitually feeling beleaguered and consistently blames others. Mutual trust is essential to the maintenance of an ethical climate in an organization.

    Discipline/Self-control—A leader must have the capacity to contain himself in the fact of strong negative emotions and not resort to angry outbursts, blaming, or impulsive action. Self-control is necessary for a powerful leader to resist temptation, wait for additional information, think before acting, and avoid the abuse of power.

    Critical Thinking/Judgment— The abilities to assess, plan, strategize, problem solve and analyze are all dependent on critical thinking, perhaps the highest level mental function. The capacity for critical thinking allows a leader to anticipate far-reaching consequences of actions, gather and synthesize opinions and data, remember past experiences and use them to inform but not imprison current thinking.

    Self-awareness— A leader lacking in this trait is blind to her weaknesses and biases and therefore unable to compensate for them or grow in capacity. She cannot assess her impact on others and as a result her communications are confusing.  Because she is unable to monitor her own emotional states she is vulnerable to plowing into obstacles or creating crises. Without self-awareness, a leader is dangerously blind to what she doesn’t know.

    Empathy—Empathy is the capacity that allows a leader to understand the perspectives and feelings of others and foresee the impact of his actions and events on them. Effective communication depends on empathy. Without leader empathy, team morale is fragile.  The leader lacking in empathy is driven by his own needs and blind to or indifferent to the needs of others.   Empathy is not the same as compassion, or caring about others’ needs and experience.  Manipulative and authoritarian leaders can be adept at intuiting other peoples’ vulnerabilities and exploiting them.  Adding the capacity to care about—not just perceive—the experience of others creates a beloved leader.

    The search for the traits of great leaders permeates business literature, both popular and academic. What’s different about this model?  Most attempts to identify the traits of great leaders look to real-life examples.  For example, what made Jack Welsh, Steve Jobs, John D. Rockefeller etc. transformative business leaders?  The five core competencies model starts in the opposite direction.  Based on a solid century of psychological and psychoanalytic research and theory, the model describes the fundamental capacities of a strong, mature, wise, trustworthy, healthy adult human being.  Let’s start there in selecting our leaders.

  • Toolkit: How and Why to Blog

    Note:  The driving spirit behind this toolkit is my strong conviction that many of the ideas that make up psychoanalytic theory are invaluable in understanding social issues, decision making, leadership, politics and just about every aspect of human behavior.  For the past decade, I have been promoting the idea among my colleagues that we psychoanalysts need to develop identities as public intellectuals, participating in the vital conversations of our times.  Since many of these conversations take place today on the Internet, I have developed several how to guides aimed to help psychoanalysts who are willing to get involved in the public conversation get comfortable.  Though targeted at psychoanalytic colleagues, the toolkit should be useful for anyone dipping  into the world of blogging.  Click here to go to my toolkit on Twitter basics.

    Toolkit: How And Why To Blog

     

    Introduction

    Psychoanalysts are experts in the deepest and most complex aspects of the human mind–what motivates us, what drives our decisions, how emotion trumps rationality. I would like to encourage deeper engagement by psychoanalysts  in the broader cultural arena.   We as analysts need to communicate with the public—sharing our ideas about social and cultural issues, conveying the value and benefit of psychoanalytic treatment. Blogging is one of a number of ways psychoanalysts can communicate directly with a wider public audience. Like every other modality it has particular requirements, strengths and weaknesses. This toolkit will tell you the basics about blogging, as well as provide resources that can help you develop your skills and impact.

    Definitions

    Blog—A blog is a discussion or informational site on a website consisting of discrete entries—essentially brief essays conveying opinions and/or information. It is also used as a verb: “Did you ever consider blogging to attract attention to your society’s activities?”

    Post—a Post is an individual entry on a blog. Posts are displayed in reverse chronological order. It’s also a verb: “I posted a new entry on my blog”.

    Blogger—An individual who blogs is a blogger. Blogs can also be “multi-author blogs” where a group of individuals shares the writing and posting of entries. This is a good option for a society to consider, but keep in mind that responsibilities must be clear—who is going to post what when?

    Components

    Main Content—articles listed chronologically (newest at the top)

    Archive of older content—This can be indexed by category and key words.

    Comments section

    Blogroll—a list of links to related sites you think will interest your readers (obvious example, ipa.world.

    Reasons to Blog

    • Find a voice as a public intellectual
    • Try out ideas, play with them
    • Practice writing for the public
    • “Thinking in progress”–Write a book, try out new ideas
    • Promote psychoanalysis by conveying the explanatory power of psychoanalytic ideas
    • Connect to the public and other disciplines
    • Give away information—tips, information, new perspectives on an issue
    • Self-promotion—draw in potential patients and candidates. Promote a book or event.
    • Create a record of your thinking
    • Create a data base for your society
    • Try new things—ideas, communications tools
    • Create content so you are visible on the WWW
    • Create your own voice as a public intellectual in the broader community of thinkers

     Where Can you Blog?

    A blog is a component of a website. You have several options.

    • Create a website for the sole purpose of supporting a stand-alone blog. This is an especially good approach if you are thinking of writing a book. The blog becomes a place to record bits and pieces of your thinking that can later be assembled into a book. There are good free applications for this. With a low cost, you can add features such as a personalized domain name.

    Often recommended services:

    • Blogger.com (formerly known as Blogspot)
    • WordPress.com
    • Tumblr.com

    Check out startablog123.com/best-free-blogging-sites/

    Example: richfrankmd.com/blog

    • Write a blog one component of a website that includes a variety of other features. This can work for an individual or a society.

    Example: prudencegourguechon.com

    • Blog on a large site that aggregates blogs. Examples include Psychology Today, Huffington Post, and major newspapers or citywide sites. This kind of blog requires being recommended or applying to the editor of the site. It helps to have a public information professional help your blog get accepted, but this is not essential.

    How to do it

    Audience—Think about who you are trying to reach. The general educated public? Parents or teachers? Prospective students or patients? Intellectuals in other disciplines? As you write, keep your target audience in mind.

    Voice and Style

    • Never assume knowledge of psychoanalytic terminology, even for a highly intellectual audience
    • Limit yourself to two or at the most three psychoanalytic terms per post, and always define each one in ordinary language
    • Use a conversational tone, as if you’re talking to someone in your target audience
    • Incorporate stories and humor
    • Tell a story
    • Use short sentences, short paragraphs, bullet points
    • Keep it concise—edit and polish, cut out the fat

    Format

    • Title—this is all-important and deserves its own section (see below)
    • Length 600-1500 words—or just a couple of sentences!
    • Easy to scan—Bold Bullet points. Short paragraphs.
    • Talking points—A format that alwaysseemsto be welcome:
      • “10 things Freud got right”
      • “5 fears that plague children during a divorce and what to do about them”

    Title

    • Think: if you saw this title, would you click through to read more?
    • Principles
      • Grab the reader
      • Consider incorporating key words and phrases people are likely to type into a Google search
    • Example
      • “Is psychoanalysis right for me?”

    Content

    • Timely and relevant—offer commentary or opinion on breaking news or a current cultural concern
      • Example: “10 Reasons to Support Gay Marriage”
    • “Evergreen”—Give advice that is not tied to a particular event
      • Examples: “Is Psychoanalysis Right for Me?”
      • “How to Manage the Narcissistic Employee”
    • Tie your comments to a calendar event—back to school in the fall, graduation or weddings in the early summer, Christmas and family gatherings, etc.

    Images

    • Use images in your blogs-they are expected and strengthen the impact
    • BUT be careful about images you use. Don’t use copyrighted images without permission and attribution. Take your own pictures on trips and around your home and city, and save them for future blog posts. Here are two sources for photographs that are in the “public domain” andthereforecan be used freely (usually still with attribution-see details on the site).

    Links—Include Them

    • A link is a bit of live copy the reader can click on to jump somewhere else on the web
    • Usually highlighted and or underlined.
    • Where do you want your readers to go?
      • A page on your society website?
      • IPA website?
      • Example: 10 Reasons to support gay marriage, linked to APsaA position statement
    • Learn to substitute short links for long URL’s. These apps help you do it.
      • bit.ly
      • Goo.gl
      • Ow.ly

    Social Media Icons

    Blogs include social media icons in two ways.

    • To enable readers to send your blog to their connections on social media
    • To invite readers to “follow you” on social media such as Twitter or Facebook

    Frequency

    • The marketing pros advising business recommend 11 times a month
    • Ideal for an analyst: once a week
    • Not too bad: once a month
    • Not great, still worth it: bursts of activity alternating with bursts of silence

    Special concerns for psychoanalysts

    • What about your patients?
    • Analysts who write frequently and widely for the public commonly report that their patients are not especially concerned or interested in their public writings.
    • But, always assume your patients are reading everything you write
    • Patient reactions, if there are any, can always be considered part of the analytic process
    • Think about how revealing you will be about your political opinions.
    • Every analyst has to make his or her own judgment about these issues. It can be useful to consult with colleagues who have included public communication as part of their practice for some time.
    • Medical/psychological disclaimer?

    If you are writing in a way that might appear to be giving advice about psychological illness, you might want to include a disclaimer that this is general information and specific questions should be directed to a licensed practitioner

    • What are the implications of no peer review?

    Unlike journal articles, a more familiar means of communication for most analysts, or even some magazine articles, blog posts are not subject to peer review or editorial oversight. So you are entirely responsible for the accuracy and appropriateness of your content. This is freeing, as you can experiment with ideas without the pressure of formal academic review. However, it is a responsibility to keep in mind. Some bloggers rely on colleagues to review their content before posting.

    • If you work for an institution such as a university, hospital or government agency—Anything you say can reflect on it. Some institutions require vetting before you post your writing. Check with your public information office.
    • Disclose conflicts of interest
    • What you say lasts forever and can be quoted. Never write anything you wouldn’t want your patients, your children or your mother to read.

     

    Maximize the Benefit: Integration with Website and Social Media

    Integrating blogging with other kinds of public communications on the Internet is the best way to maximize its impact and start to build a community that is interested in your ideas. And to build a network of thinkers who stimulate your own thinking. Here’s how it can go:

    • Build a website
    • Write a blog
    • Include links
    • Tweet about the blog you wrote
    • Post about it on Facebook
    • Announce it on list serves
    • Include social media icons so that people can share your post
    • Include social media icons on your blog so that people can follow you
    • RSS feed –this is something you can add to your blog so that readers can subscribe, and be notified by email when there is a new blog post. Especially important for societies who are using a blog to promote events.

    Other Issues and Advanced Topics

    • COMMENTS—blogs are designed to be interactive. Readers are usually invited to make comments, and the blogger can respond to these comments. But depending on where your blog appears, you may prefer not to accept comments, and you can decide whether or not to respond.
    • “TROLLS”—this refers to people who write negative, attacking or otherwise noxious comments. Unfortunately the anonymity of the internet can allow and even encourage irrationality, even viciousness. All experts recommend ignoring comments from trolls. Do not answer them.
    • Add MORE COMPLEX VISUALS such as bits of video or infographics (somewhat advanced)
    • LANDING PAGES—also an advanced topic, this technique is worth learning about especially for a society that would like to build a database of individuals in the community who are interested in the societies activities. You can use this database to send out newsletters and announcements of events. In your blog, you would put in a link to a landing page. “For more information on parenting adolescents, click here to receive a copy of our white paper on emerging adults”. A landing page is a special purpose page on your website that asks for contact information—name, email address, anything else you want to know about your reader. You gather that information and use it to compile a database for future communications. And don’t forget to send them the paper or information sheet you promised.

     

    For more information:

    “What is a landing page” http://blog.hubspot.com/marketing/what-is-a-landing-page-ht

    “An introductory guide: How to use landing pages for your business” http://offers.hubspot.com/an-introductory-guide-how-to-use-landing-pages-for-your-business

    You can view and download a pdf version of this Toolkit here Toolkit How and Why to Blog.2

     

     

    Articles

    Inger Mewburn & Pat Thomson (2013) Why do academics blog? An analysis of audiences, purposes and challenges, Studies in Higher Education, 38:8, 1105-1119, DOI: 10.1080/03075079.2013.835624

    Spina, Carli. Finding Public Domain and Creative Commons Media, Harvard Law School Library

    http://guides.library.harvard.edu/Finding_Images

     

    Technical advice

    Startablog123.com

    Hubspot.com This marketing firm with offices in the US and Britain specializes in a marketing approach known as “inbound marketing”. Essentially, this method draws people to you by providing them with information—for free. Hubspot practices what they recommend and provides all kinds of free advice. Sign up for their free marketing newsletter.

    Useful blog posts and e-books from Hubspot

    “How often should companies Blog?” http://blog.hubspot.com/marketing/blogging-frequency-benchmarks?utm_campaign=blog-rss-emails&utm_source=hs_email&utm_medium=email&utm_content=16987374

    An introduction to Business Blogging (free e-book) http://offers.hubspot.com/an-introduction-to-business-blogging

    “Free Marketing Resources” http://www.hubspot.com/free-marketing-resources

     

    Blog Aggregators

    These are examples of sites that collect blogs from many different authors. You have to apply or be invited to have a blog on these sites, but it is often possible if you take the initiative and contact the editor or have a colleague who is already blogging on that site contact their editor and recommend you.

    Psychologytoday.com

    huffingtonpost.com

    psychcentral.com

    chicagonow.com

    Major newspapers or magazines

    Example: Todd Essig in forbes.com

     

    To download a PDF version of this tool kit click here.

     

    ©Prudence Gourguechon

    1st edition August 2015

     

  • Toolkit: Twitter Basics–Using Social Media to Develop a Public Voice

    Note:  The driving spirit behind this toolkit is my strong conviction that many of the ideas that make up psychoanalytic theory are invaluable in understanding social issues, decision making, leadership, politics and just about every aspect of human behavior.  For the past decade, I have been promoting the idea among my colleagues that we psychoanalysts need to develop identities as public intellectuals, participating in the vital conversations of our times.  Since many of these conversations take place today on social media, I have developed several how to guides aimed to help psychoanalysts who are willing to get involved in the public conversation get comfortable.  Though targeted at psychoanalytic colleagues, the toolkit should be useful for anyone dipping  into the world of Twitter.  Click here to go to my toolkit on blogging basics.

    Toolkit: Twitter Basics

    Using Social Media to Develop a Public Voice

    Introduction

    Twitter is one of a number of different social media platforms widely used to share ideas, announce news, and make connections with people who share your interests. Positive outcomes of becoming involved with social media include:

    • Practice building
    • Intellectual stimulation
    • Promoting the value of psychoanalysis
    • Importation of new ideas
    • Making connections

    Twitter is particularly well suited for psychoanalysts who wish to communicate in the public arena yet maintain a professional “face”. It is easy to learn and use. You will be in good company if you join twitter—the Pope tweets, as does the President of the United States and public intellectuals like Oliver Sachs and Seven Pinkert. (more examples from other regions are welcome! Please send to resourcelibrary@ipa.world.

    Twitter Advantages

    • Training in brevity, clarity, sharpness of language and thought
    • Connections to new ideas
    • Connections to other thinkers
    • Fits in to small spaces in your schedule
    • Easy and fun
    • Respond to breaking news and events

    Twitter – Basic Terms and Concepts

    • Twitter—a social media website found at http://twitter.com
    • Tweet—a post on Twitter—limited to 140 characters (characters!, not words)
    • Account name/handle—how you are identified on twitter. It always begins with the @ symbol.
    • Example: Dr. William Massicotte is @wjmanalyst
    • Example: Dr. Jorge Bruce is @jotabruce
    • Bio—when you open a Twitter account, you have the opportunity to write a brief biographical statement that identifies you and your purpose.
      • Example: Dr. Prudence Gourguechon’s account name is @ pgourguechon and she described herself in her biography like this:

    “Psychoanalyst, psychiatrist, writer. Interested in applying psychoanalytic thinking to culture and social issues”.

    • Twitter timeline – this is a list of all the tweets you receive from other people on Twitter. These are posts by the people you “follow” (see below). The most recent tweets are first. Depending on how frequently the people you follow post, your timeline can fill very rapidly.
    • #Hashtag-A hashtag is a word or phrase (without spaces preceded by the symbol “#” known as a hashtag or pound sign. Learning to use hashtags is important as it allows you to connect to others who are interested in the same concept or event.

    Use hashtags in your tweets: Example: “Think #Freud is dead? Think again and read this article on #psychoanalysis”. This is how it works. Any of the 300 million Twitter users interested in psychoanalysis (including you) can put #psychoanalysis in the search box here

    And this is what you get:

    • Photographs related to psychoanalysis
    • Tweets by everyone else in the world using the same #psychoanalysis hashtag
    • A list of accounts of individuals and organizations interested in psychoanalysis

    Try it. It is amazing.

    Another use of hashtags is to tie together tweets around an event. At a congress, you’ll often see a hashtag promoted on posters or projected slides, for example #IPABoston2015. This means that everyone who is tweeting about anything they think is interesting at the IPA Congress uses this hashtag and it links together all their posts.

    • Following—You chose who to follow on Twitter. When you follow someone, his or her Tweets show up in your timeline. You get to see what they are thinking and what they are up to.   To make the most of “following”
      • Aim for a range of feeds depending on your interests.
      • Don’t just stick to psychoanalysis. See what thinkers in other fields are doing.
      • See who your colleagues and people you are following are following—you’ll learn about interesting people and groups to follow that you would have never heard of
      • Avoid extremely frequent tweeters
      • Don’t be afraid to “unfollow”
      • Follow your colleagues
      • Check out who decides to follow you and follow them back, but only if you are interested in them.
    • Followers—Your Followers are people who decide they want to see your tweets. You build a following slowly. Don’t worry if you have few followers—they will come. And even if you don’t, following others gives you windows into the thinking of people all over the world.
      • When you get a follower, look at their feed and see if you want to follow them
      • Reciprocate if appropriate
      • Avoid those who are following thousands of people
      • To thank or not to thank—some people thank every new follower, e.g. they might tweet “@sfreud, thanks for following@. This can be annoying and is not recommended on a routine basis.

    Twitter Principles-

    • Idea-casting not self-casting—aim towards tweeting about ideas, not yourself. “Seeing old friends at #IPABoston2015” is not that interesting. “Neuroscience meets psychoanalysis at #IPABoston2015. See update on #Freud project” is about an idea and is interesting.
    • Follow first—don’t worry about followers. Look for interesting people to follow.
    • Learn twitter jargon and tricks (up to a point)
    • Stick with it
    • Give away knowledge

    Etiquette, Privacy and Ethical Issues

    • Don’t tweet anything you don’t want your mother, children, and patients to read
    • Assume your patients are reading ALL your social media entries
    • Don’t follow your patients
    • Make a decision about politics
    • Limit yourself to no more than 20% self promotion
    • Give away knowledge
    • Remember, your tweets last forever
    • Opt for discretion not privacy

    How to Tweet

    • 140 characters is the limit for each Tweet
    • Retweeting—This is the simplest and easiest type of tweet. When you see a tweet by someone you are following that you think contains an interesting idea or bit of information you can just click on the retweet icon and it goes out to all your followers.
    • Use Links
      • A link is a bit of live copy the reader can click on to jump somewhere else on the web
    • Where do you want your readers to go?
      • A page on your society website?
      • A blog post or article your wrote?
    • Learn to substitute short links for long URL’s. These apps help you do it.
      • ly
      • gl
      • ly
    • Use Hashtags
    • Use Images – Add images to your tweets-they strengthen the impact and make your tweets more likely to be noticed and read. Images are also a way to get more information into the tweet—you can add an image of some text, for example, dodging the 140 character limitation.

    BUT be careful about images you use. Don’t use copyrighted images without permission and attribution. Take your own pictures on trips and around your home and city, and save them for future tweets. Here are two sources for photographs that are in the “public domain” and therefore can be used freely (usually still with attribution-see details on the site).

    Wikimedia Commons https://commons.wikimedia.org

    Creative Commons https://org

    Tweeting using Psychoanalytic Ideas

    Most of your tweets will be on general subjects—opinions about books, films, reactions to cultural events. But try to devote some of your tweets to demonstrating the explanatory power of psychoanalysis. Here’s one approach to consider.

    I. Focus on the content for your tweet. Possibilities include:

    • Your reaction to someone else’s tweet
    • A current event
    • A cultural event—book, movie, festival
    • An experience—lecture or speech
    • Calendar event—holiday, graduation
    • Public conflict or issue
    • Promoting psychoanalysis

    II. Think: Can you say something uniquely psychoanalytic?

    III. Consider and choose an approach

    • Give a psychoanalytic slant
    • Provide in-depth understanding—we stand for “what lies beneath”
    • Promote general depth of understanding
    • Use an “applied psychoanalysis” approach

    IV. Try choosing one core psychoanalytic concept and applying it to the event or issue

    1. Transference
    2. Countertransference
    3. Resistance
    4. Defense
    5. Conflict
    6. The Unconscious
    7. Development
    8. The relationship as an element of cure
    9. Narrative as an element of cure

    Resources

    Twitter itself has many easy to follow resources that will help you get started and increase your ability to use Twitter. Go to the Twitter Help Center https://support.twitter.com/ and browse the articles. Once you’ve signed up for twitter, you can find a link to the help center on your profile page at the very bottom on the right.

    One article is absolutely essential to read: “Getting Started with Twitter”

    Click on it at the help center page or paste this link into your browser:

    https://support.twitter.com/articles/215585

    Also highly recommended when you are getting started is this article: “The Twitter Glossary”. You can find it at the help center, or go to this url: https://support.twitter.com/articles/166337

    1st edition

    ©Prudence Gourguechon Chicago, IL      August 2015

    Click here  to download a  PDF version of this Toolkit.